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Right of revocation / return

Consumers have a fortnightly right of withdrawal.

right of withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter, e-mail), by telephone or - also by returning the goods. The period begins after receipt of the goods. The timely dispatch of the revocation or the goods suffices to comply with the revocation period.

Pack the goods and send the parcel back to us: 
B360 z.H. Habeth 

Auf dem Viertelchen 27

51147 Cologne


revocation consequences
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived are to be surrendered. If you are unable to return or surrender the received services or benefits (e.g. benefits of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must pay us compensation in this respect. For the deterioration of the goods and for any use made of them, you must pay compensation only if the use or deterioration is attributable to a handling of the goods that goes beyond the inspection of the properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as it is possible and customary in a retail shop. Goods that can be sent by parcel post are to be returned at our risk. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

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Exceptions to the right of withdrawal
A right of withdrawal does not apply to contracts for the supply of goods for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

To be read under § 10 of the General Terms and Conditions for custom-made products.

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End of the revocation instruction

Download sample withdrawal form

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